Uptime guarantee:
Exceptions: Acts of war, acts of God,Backbone failures, DNS problems outside the service provider's control, Scheduled maintenance slots for upgrades
| 99.5%
|
| Connectivity: | An "outage” is defined as an instance in which Client is unable to transmit and receive IP packets due to a service failure for more than 15 consecutive minutes, excluding service failures relating to scheduled maintenance and upgrades. |
| Hardware Failure: | Our hosting service provider utilizes only name brand hardware of the highest quality and perfomance.
|
| Credits: | Our agreement is partial repayment for partial failure.
PS. We have never had to try and enforce this since we've never HAD even a partial failure
|